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  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • How long does shipping take?
    Depending on the shipping method you select, orders are typically received within 3-5 business days. You will receive a tracking number via email once your order has shipped.
  • What should I do if I receive the wrong item?
    If you receive the wrong item, please contact our customer support at [Charmingbabe@jkcharms.com](mailto:Charmingbabe@jkcharms.com) as soon as possible. We will assist you in resolving the issue promptly.
  • Are your products hypoallergenic?
    Yes, our products are hypoallergenic-free. We aim to provide high-quality jewelry to our customers.
  • How do I track my order?
    You can track your order by checking the confirmation email we send after your purchase. This email will include a tracking number and a link to the shipping carrier's website. If you have any issues, please contact us at [Charmingbabe@jkcharms.com](mailto:Charmingbabe@jkcharms.com).
  • What is your return and exchange policy?
    We want you to love your purchase! If you're unsatisfied, we accept returns within 7 days of delivery for a full refund, exchange, or store credit. Please ensure the item is in its original condition, unused, undamaged, and with all original packaging, including any certificates of authenticity. Contact us at [Charmingbabe@jkcharms.com](mailto:Charmingbabe@jkcharms.com) for assistance.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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